In the heart of the capital Riyadh, specifically at the InterContinental Durrat Riyadh Resort & Spa, minds and experiences gathered at the Patient Experience 2024 conference to chart the future of healthcare. Dr. Fawzia Al Jarallah, CEO of Al Hayat National Hospital Group, shared her inspiring vision on improving the patient experience and making it a cornerstone of medical excellence.

The patient's journey begins from the moment they walk through the hospital doors

Dr. Al Jarallah said that improving the patient experience is an ongoing commitment that does not stop at the boundaries of traditional care. Excellence is not just a slogan, but an approach that is shaped on the ground through innovation and digital transformation that is redefining the concept of healthcare.

Dr. Dr. Hassan said the importance of integrating smart technology into every aspect of the medical journey, noting that digital transformation is the gateway to change that opens the horizon towards easier and smoother medical services. She explained that these steps enhance trust between patients and healthcare providers, and build a bridge of continuous communication based on transparency and credibility.

Intimate care is key, as it is what transforms the patient's experience from a mere treatment to a human experience where they feel reassured

Talking about future strategies, she said: Intimate care is key, as it is what transforms the patient's experience from a mere treatment to a human experience through which they feel reassured; She noted that innovative solutions are not a luxury but a necessity, and that adopting these solutions enhances hospitals' ability to provide integrated care that meets and exceeds patient expectations. Al Hayat National Hospital's participation in this conference was a testament to its unwavering commitment to developing health services and delivering a patient-centered experience. With the participation of renowned personalities and professionals from around the world, the sessions were a valuable opportunity to exchange ideas and share best practices.

The Patient Experience 2024 conference was not just a gathering, but a platform to promote a new vision in the health sector; a vision that sees healthcare as a holistic experience, starting with the small details and ending with a satisfied smile on every patient's face.